
Estee Ross
HR Director, Warren Services
Estee started her career after completing A levels, working mostly in the catering and retail sectors. She joined Warren Services in 2007, her family’s engineering business. During her 19 years at Warren Services, Estee has worked in various roles before discovering her passion for HR. She completed a Level 5 Apprenticeship in Human Resource Management in 2020.
Estee is driven by helping people develop their skills and enhancing the employee wellbeing experience, ensuring Warren Services remains an engaging place to work. She has been on the Board of Directors at Warren Services since January 2021 as HR Director.
Increasing representation of women in engineering
20% of our current workforce at Warren Services is now female. Half of our Board of Directors is also female. At Warren, we are proud of our current numbers, but we must do more. We need to keep encouraging women into engineering and manufacturing.
Every year I strive to recruit a female apprentice. However, even in today’s world and within our local area, this proves very challenging. My latest Level 2 apprentice is the only female in her cohort of 20 males at West Suffolk College.

Using apprenticeships as a pathway
I studied for my Level 5 qualification in Human Resource Management, so I have first-hand experience of juggling work, study, and being a mum. This gives me a deeper understanding of how difficult it can sometimes be, and why providing support is paramount to help someone succeed.
I relish debunking the myths surrounding apprenticeships and providing a deeper understanding of the pivotal role they can play in shaping a skilled and motivated workforce. Apprentices can also drive business innovation, growth and success.
I am often asked to attend events to speak about apprenticeships. This challenges me personally as I am not a confident public speaker. However, I understand the importance of championing apprenticeships and being a visible role model for other females in the engineering world.
I always include our current learners in apprenticeship promotions and business events as I know they are the best advocates for the programme and the business. They are regularly exposed to additional activities and experiences such as:
- attending trade shows and conferences (for example at ABTT Theatre Show, Make UK’s National Manufacturing Conference)
- participating in research and development projects (such as with IFM Digital Marketing on a Shoestring)
- attending career days, after-school clubs and tutoring (for example through Thetford Academy)
- undertaking work experience abroad for our varied clients (including installing machinery throughout Europe, North and South America, Asia, and Australia)
These opportunities provide rich and varied settings where they can apply their learning. These experiences also see them interact with people of all ages, backgrounds and statuses – and further develops their knowledge and skills.
I fully use the levy share and work closely with Apprenticeships Norfolk to obtain excess funds. Through them, I have successfully accessed additional training funding from the East of England Co-op, UEA, Mitie and Viva.
Apprenticeships Norfolk have been an absolute dream to work with – they are like a security blanket for any questions, concerns, or support I may need.
Reaching out to the community
For the past 3 years, we have run a National Manufacturing Day event in conjunction with the local DWP. This sees more than 200 primary school children from 4 local schools visit our business for an interactive, hands-on, access-all-areas tour.
The event is the perfect opportunity to connect with the next generation of apprentices. Supported by our existing apprentice cohort, we showcase the exciting possibilities within our business and industry. These are year 6 children in their final year of primary school. I fully understand the value of letting them see, hear, and experience what an engineering business in their own town is all about.
We always end the tour by giving the children something to take away. Promoting our business within the community is important – and you never know who might return in the future looking for an apprenticeship!
I aim to host an annual apprentice open evening where potential apprentices and their families can visit and see what life at Warren is really like. I recognise the importance of parents and guardians understanding what an apprenticeship entails so they can better support learners’ progression.
At times, things can be challenging, and being able to approach parents for additional support can be extremely helpful. Due to the age of some of our apprentices, maintaining open communication between the business, the learner, and their parents or guardians is paramount.
Annually in March, along with 2 of our current apprentices, we support Thetford Academy’s Careers Day with our infamous ‘Lego Challenge’. I created this engineering and manufacturing-based activity specifically to spark interest and engagement among students. It has now successfully toured to multiple events and venues over the years.
Moving up the ladder
A Level 2 apprenticeship is just the beginning. Many of our current leaders started as apprentices here and I want to see many more follow that same path. I actively promote and encourage a ‘no limits’ ethos, by offering progression from Level 2 through to degree level, with learners currently on all programme levels.
I have developed a broad programme to ensure all apprentices receive training across every area of the business. While they may join as a welding student, they will gain experience in all 6 engineering disciplines (milling, turning, laser cutting, paint, and assembly). They also spend time in the administration offices to make sure they receive comprehensive, well-rounded work experience.
Apprenticeships are not limited to the shop floor either, as we also offer administrative courses.
Introducing our female welding apprentice – Kelci Harding

It’s time to introduce one of our amazing apprentices, who joined us in September 2025.
This is Kelci. She is currently studying for a Level 2 Apprenticeship with West Suffolk College, working with us across our Fison and Brickfields sites on departmental rotations.
Kelci spent time in the welding department before Christmas and remained there into the New Year, working with the team to strengthen her skills.
She enjoys working at our Fison site as this is where our main welding area is located. We take great pride in our welding department by advancing our equipment, training and developing our team, and securing specialist qualifications such as DIN 2303.
By doing this, we give our apprentices the opportunity to use premium equipment, learn from highly trained staff, and get experience in such a key department.
Kelci is a shining example that women can pursue whatever career they choose. She came to the business with an interest in engineering and very quickly showed a flair for welding. This talent has been nurtured and supported. Kelci is showing great progress in her section, having also received fantastic feedback from our training provider.
We are excited to see Kelci continue to develop and progress.



